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osTicket is an open-source customer support ticketing software. The platform allows companies to consolidate customer inquiries from different channels into a single interface, where support agents can categorize, prioritize, and assign tickets for more efficient resolution. The software offers features such as email piping, knowledge base management, and auto-response handling. Its customizable templates let users tailor automated responses to reflect their brand's voice and stance on common issues or frequently asked questions. Additionally, the system provides reporting capabilities for analyzing support performance metrics and optimizing workflows. Being open-source means osTicket can be further enhanced with additional modules developed by the community or internally by businesses meeting specific needs beyond its out-of-the-box functionality.