Osticket is an open-source ticketing system designed for managing customer support queries. It allows organizations to streamline and manage inquiries by converting them into tickets, which can then be tracked, prioritized, and resolved efficiently.
Top 5*
Customer Support
About Osticket
Osticket was created in 2003 to provide a free, open-source solution for managing customer support tickets. It aimed to help organizations efficiently handle and resolve customer inquiries by converting them into manageable tickets.
Strengths of Osticket include its open-source nature, customization options, and ease of use. Weaknesses include limited advanced features and scalability issues for larger organizations. Competitors include Zendesk, Freshdesk, and Jira Service Management.
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How to hire a Osticket expert
An Osticket expert must have skills in PHP, MySQL, HTML, CSS, and JavaScript for customization and troubleshooting. Knowledge of server management and experience with APIs are also essential for integration and optimization.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
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