The Howdy Glossary

Pure Chat is a live chat software developed by Hamid Safaei and his company Pure Chat LLC, founded in 2012. It was designed to help businesses interact with their customers in real-time through features like visitor tracking, analytics, mobile support, and customizable chat box designs. The software enables customer service representatives to handle multiple customer interactions simultaneously and allows for scheduling proactive messages based on specific user behaviors. These functionalities aim to streamline communication processes, increase engagement, and improve overall customer satisfaction.

Pure Chat stands out in the competitive market of live chat software through its simplicity and ease of use. Unlike some competitors that may offer more advanced functionalities, Pure Chat focuses on providing an intuitive interface that requires minimal technical knowledge to set up. This makes it particularly attractive for small businesses looking for a cost-effective solution without compromising on essential features such as real-time visitor tracking, mobile support, analytics tools, and customization options for chat boxes. The ability to schedule proactive messages also helps businesses engage customers more effectively by targeting them based on their behavior patterns.

The primary users of Pure Chat include customer service representatives, sales teams, and other staff members responsible for real-time customer engagement across various industries like e-commerce, SaaS (Software as a Service), education, etc. Its design caters to a broad range of business sizes from small startups seeking an affordable entry into live chat solutions to larger enterprises needing robust but straightforward tools for enhancing customer interactions. By offering a free version with substantial features alongside customizable options tailored to individual business branding needs, Pure Chat provides significant value while maintaining simplicity as its core advantage in the market.