Howdy Logo
Glossary Hero image

The Howdy Glossary

Search terms in Glossary


SnapEngage is a customer support software offering live chat, customer engagement, and analytics. The platform allows businesses to communicate with their website visitors in real-time through instant messaging. Its features include proactive chat invitations, customizable chat boxes that match a company's branding, language detection for multilingual support, and integration with CRM platforms like Salesforce and Zendesk. In addition to chat functions, SnapEngage supports SMS-to-Chat for text messaging-based customer interactions. The platform provides detailed reporting on chat performance metrics and can be used across different channels such as websites, email campaigns or social media sites.