The Howdy Glossary

Squirrel Systems, founded in 1984 by Roger McKinnon, provides point-of-sale software solutions specifically tailored for the hospitality industry. The company offers a suite of products designed to enhance operational efficiency and customer service in establishments like restaurants, hotels, and casinos. Key features of their platform include order management, mobile/tableside ordering, kitchen display systems (KDS), inventory tracking, labor scheduling tools, CRM capabilities, and reporting modules for data-driven insights. This software is compatible with both Windows-based terminals and iOS platforms and can be deployed through cloud-based or on-premise installations.

Squirrel Systems differentiates itself with its array of unique features finely tuned to meet the needs of the hospitality sector. Tableside ordering using mobile devices allows servers to streamline the process while interacting more efficiently with customers. Their KDS ensures seamless communication between front-of-house staff and kitchen teams for improved order accuracy and faster service times. Advanced inventory tracking helps businesses manage stock levels effectively while labor scheduling tools aid in optimal staff management during peak hours without incurring excessive costs. The CRM functionalities enable businesses to build stronger relationships with patrons, enhancing overall customer satisfaction.

While Squirrel Systems faces competition from companies such as Toast, Revel Systems, Lightspeed, and Square—all offering various advanced POS solutions—its specialization in the hospitality industry sets it apart. The company's deep understanding of the sector's unique challenges results in targeted features that address specific operational requirements like tableside ordering and comprehensive inventory tracking. Squirrel's compatibility across multiple platforms alongside flexible deployment options further strengthens its market position by offering scalable solutions adaptable to diverse business environments within hospitality. This industry-specific approach positions Squirrel Systems as a leader in providing innovative technology solutions that enhance efficiency and elevate customer service standards for businesses managing food and beverage transactions.