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SupportPal is a customer support software for managing and simplifying interactions between organizations and their customers. The platform integrates ticket management, self-service knowledge bases, community forums, live chat support features, and feedback submissions into a single interface. SupportPal's goal is to help businesses provide better customer service while also reducing the cost of support operations by automating routine tasks and providing agents with the tools they need to resolve issues efficiently. It offers customization options, reporting features for performance analysis, multi-channel communication capabilities (email correspondence integration), role-based access control functionalities as well as an API for integrating existing systems or applications.

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