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Vivantio is a customer support software with tools for ticketing, workflow automation, self-service portals, knowledge management and reporting. The platform can handle IT service management (ITSM), customer service management (CSM), and enterprise service management (ESM). Vivantio also offers features for project management and asset tracking within complex organizational structures. The software provides dashboards with real-time metrics, helping users to monitor performance and identify areas that may need improvement.

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