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Zendesk Sell

Zendesk Sell is a customer relationship management (CRM) tool designed to enhance sales productivity and pipeline visibility. It helps sales teams manage leads, track communication, and automate tasks, leading to more efficient sales processes and better customer interactions.

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About Zendesk Sell

Zendesk Sell, originally known as Base CRM, was created in 2009 to address the need for a more user-friendly and efficient sales management tool. It aimed to streamline the sales process by providing an intuitive platform for managing leads, tracking communication, and automating tasks. Zendesk acquired Base CRM in 2018 and rebranded it as Zendesk Sell to integrate it into their suite of customer service and engagement solutions.

Strengths of Zendesk Sell include its user-friendly interface, strong integration with other Zendesk products, and robust automation features. Weaknesses encompass limited customization options and higher costs for advanced features. Competitors include Salesforce, HubSpot CRM, and Pipedrive.

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How to hire a Zendesk Sell expert

A Zendesk Sell expert must have proficiency in CRM software management, experience with data integration and API usage, strong understanding of sales pipeline management, and skills in configuring automation workflows. Knowledge of data analysis and reporting within the platform is also crucial.

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