André R.Scrum Master
Skills
Certified Scrum Master® by Scrum Alliance and ITIL V3® certified by EXIN, possessing proficiency in Management 3.0®, Lean SIX SIGMA®, and LGPD®. Specializes in Agile Management, acting as a Product Owner with expertise in Kanban, Azure DevOps, and JIRA / Confluence. Demonstrates a strong ability in Business Analysis, Requirements Gathering, and the administration of corporate systems, including Legal System Administration (Themis) and ERP System Management. Knowledgeable in Oracle and SQL databases, with experience coordinating Service Desk teams (1st and 2nd Level), and managing Database and Application Servers. Adept at process mapping, procedure updates, providing training, and offering technical support to users and suppliers. Experienced in Change Management and Problem Solving, with a proven track record in auditing calls and ensuring Information Security. Exhibits fluency in Technical English, comprehensive understanding of Hardware, Windows Operating Systems, Office Suite, and basic familiarity with Linux. Additionally proficient in system migration and updates.
SCRUM MASTER
4/1/2022 - 4/1/2023
Developed expertise in managing projects using both Scrum and traditional methodologies. Ensured the successful delivery of weekly executive status reports. Conducted all Scrum ceremonies, including planning, daily stand-ups, reviews, retrospectives, and refinements. Utilized Jira for monitoring project schedules and tracking progress. Controlled project indicators and deadlines using detailed roadmaps. Prepared comprehensive technical and functional documentation. Created and optimized various flows and processes to enhance project efficiency.Scrum Master | Project and Operations Manager
7/1/2021 - 4/1/2022
Cultivated expertise in managing projects using both Traditional Methodology (Waterfall) and Scrum. Successfully executed project kick-offs and maintained weekly status reports under traditional methodologies. Proficiently conducted various Scrum ceremonies. Demonstrated the ability to monitor project schedules using Azure DevOps and Jira, alongside controlling project indicators and meeting deadlines. Gained diverse industry experience through projects in Agribusiness, Mining, Telecommunications, and Geoprocessing.SCRUM MASTER
3/1/2020 - 6/1/2021
Developed expertise in Agile Scrum methodology, including conducting Scrum ceremonies such as Daily Stand-ups, Grooming, Reviews, and Retrospectives. Monitored project schedules through Azure DevOps and focused on impediment removal to streamline workflows. Exercised control over project indicators and deadlines, ensuring timely delivery. Engaged in critical and analytical analysis of products and processes. Gained experience with auditing and compliance protocols within a company context. Mapped and updated processes, and restructured project documentation for enhanced clarity. Coordinated the efforts of both development and support teams to achieve project objectives.Scrum Master | Product Owner | Business Analyst
9/1/2018 - 3/1/2020
Utilized Agile Scrum Methodology for project management. Managed the Project Backlog and actively worked on the removal of impediments. Led Scrum ceremonies including daily stand-ups, grooming sessions, and retrospectives. Monitored the project schedule through TFS and Project, ensuring timely progress and delivery. Held weekly meetings with clients to provide updates and gather feedback. Maintained control of project indicators and deadlines, performing critical and analytical analysis of products and processes. Authored both technical and functional specifications. Gained experience working with a large insurance company. Mapped and updated processes, and restructured project documentation to improve clarity and efficiency.Business Analyst | Requirements
5/1/2017 - 9/1/2018
Acquired expertise in gathering client requirements and creating detailed technical specifications using JIRA and Confluence. Developed strong business analysis skills, particularly in the health and benefits sector. Demonstrated abilities in monitoring improvements and providing comprehensive support for the company's ERP system. Managed support and enhancements for the billing system, ensuring efficient and accurate functionality.Business Analyst
7/1/2015 - 4/1/2017
Engaged in comprehensive requirement gathering with clients and the development team, emphasizing robust technical specifications through JIRA and Confluence. Skilled in business analysis to drive project precision and monitor improvements, providing ongoing support. Conducted training sessions to enhance team capabilities and delivered technical support for the company's ERP system. Managed legal system administration using Themis, overseeing its functionality and integration. Additionally, held responsibility for the billing system, ensuring continuous improvements and dedicated support for optimal performance.
Administration and Management of Computing/Information Technology at University of Mogi das Cruzes
2003 - 2005Administration and Management of Computing/Information Technology at UNIBTA - University Center
2012 - 2014
Management 3.0 at Massimus Consulting and Training (Massimus C&T)
5/1/2021CSM® - Certified Scrum Master at Scrum Alliance
12/1/2020Business Analysis Training at Fundação Vanzolini
12/1/2015ITIL V3 at EXIN
12/1/2011
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