Camila D.

Data Analyst

Support Analyst
11/1/2022 - Present

Developed proficiency in managing large-scale IT infrastructure projects, including the complete setup of computing and networking equipment within a 44,000 m² distribution center. Gained expertise in receiving, formatting, and setting up computers and electronic peripherals, as well as supervising technicians for inspections and cable routing. Demonstrated skills in analyzing project demands to ensure network reach and comprehensive flowcharting for an efficient layout. Participated in the assembly of the data center's infrastructure, including the configuration of racks, switches, and DVRs. Successfully implemented systems for three leading brands, leveraging strong project management capabilities and technical knowledge. This role provided extensive experience in collaborating with engineers and technicians to oversee every aspect of the construction and technology integration process.

Network and Data Communication Analyst
5/1/2021 - 7/1/2022

Developed expertise in recording system occurrences and failures. Monitored incident resolution processes and consistently supervised the performance of various systems and infrastructure. Focused on preventing unavailability in environments by actively overseeing potential issues and addressing them preemptively.

Data Entry Clerk
8/1/2019 - 10/1/2019

Transitioned data for all products from an existing system to a new system, performing comprehensive review and validation of information contributed by collaborators.

Saleswoman
3/1/2016 - 10/1/2017

Developed proficiency in active sales techniques and customer service within a telecommunications office environment. Effectively engaged in outbound sales calls to promote various plans, demonstrating expertise in communication and persuasion skills. Provided exceptional customer service by addressing inquiries, clarifying doubts, and offering additional information about available plans. Utilized CRM systems for tracking customer interactions, ensuring efficient follow-up and documentation. Enhanced problem-solving abilities by resolving customer issues promptly and maintaining a high level of customer satisfaction.

Computer Science Teacher and Technical Support
6/1/2014 - 7/1/2015

Taught classes for children from first to fourth grade, focusing on developing fundamental educational skills. Gained extensive experience in educational techniques and child psychology. In a subsequent role at the city hall, served as an assistant to the IT director, demonstrating proficiency in providing both internal and remote technical support. Assisted an external technician in servicing employees and clients, thus honing technical troubleshooting skills. Developed expertise in various IT support tools and frameworks, contributing to a seamless operational environment within a municipal setting.

Data Entry Clerk
9/1/2013 - 10/1/2013

Developed expertise in personal data entry and validation within the company's internal system. Ensured accurate and timely processing of information for external partners. Utilized advanced database management tools and maintained stringent data integrity standards.

Computer Science at Network College
2013 - 2016

Power BI Express at SIMPLIFICA TREINAMENTOS
8/1/2022

Know Everything About LGPD: First Notions at Digital Innovation One Inc.
3/1/2022

Mathematics, Administration, Secretarial Studies, Accounting, Personal Behavior, Maintenance and Assembly, Marketing, Web Designer, Graphic Designer, Typing at SSP
1/1/2008