Hericles D.Data Engineer
Skills
Specialization in offering user support for TOTVS systems encapsulates a range of responsibilities including addressing daily user inquiries, resolving technical challenges, and providing guidance on optimizing the use of the TOTVS software platform. Additional duties encompass the preparation of detailed reports concerning system performance and user requirements. Proficiency in problem-solving, a deep familiarity with TOTVS systems, and strong communication skills are fundamental to ensuring operational efficiency and user satisfaction.
Computer User Support Technician Helpdesk
8/1/2019 - Present
Gained expertise in supporting TOTVS RM users, ensuring they had access to the system and resolving any user-related issues promptly. Enhanced skills in configuring system parameters tailored to meet specific business requirements, optimizing system performance and user satisfaction. Developed proficiency in monitoring job processes, ensuring timely execution and troubleshooting of job failures. Acquired significant experience in report creation, utilizing advanced tools to generate comprehensive reports that supported business decision-making and operational efficiency.
Information Systems at FACULDADE METROPOLITANA FAMETRO
2019 - 2025Database at Estácio de Sá University
2023 - 2025
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