Izack R.
QA Engineer

Skills

Sql

Izack is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Test Analyst with over three years of experience specializing in manual testing for vehicle inspection and survey systems, with a recent transition into automated testing.

Senior Monitoring Assistant
6/1/2011 - 2/1/2015

Developed expertise in the online monitoring of electronic security systems, ensuring real-time surveillance and quick response to potential issues. Gained significant experience in remotely connecting to electronic security systems to perform diagnostics and maintenance tasks efficiently. Demonstrated thoroughness in opening maintenance tickets for electronic security systems, ensuring proper documentation and timely resolution of technical issues.
Test Analyst - Intermediate
11/1/2019 - Present

Developed proficiency in applying manual testing techniques and in creating automated tests using C# with Winium and Appium. Gained extensive experience in the elaboration and analysis of test cases, ensuring thorough coverage and high-quality standards. Authored and updated user manuals for company products, enhancing user experience and product documentation. Delivered numerous training sessions, empowering team members and stakeholders with necessary skills and knowledge.
Technical Support Technician II
2/1/2017 - 11/1/2019

Implemented company systems from initial client contact to project completion. Leveraged expertise in preparing reports via MSSQL. Installed and configured CCTV systems, including cameras, DVR, and NVR. Provided comprehensive instruction and training for both new and existing employees as well as external clients. Monitored project approvals and ensured successful implementation. Prepared and analyzed knowledge base documentation, scrutinizing processes and change records. Analyzed tickets and managed their redirection for resolution.
Back office
7/1/2015 - 2/1/2017

Supervised the technical team and provided support for external technicians, ensuring optimal performance and coordination. Managed and scheduled call service, ensuring timely responses and efficient resolution of technical issues. Oversaw the control and deployment of equipment for field service operations. Maintained strict oversight of fleet and fuel usage, optimizing resources and minimizing costs. Prepared comprehensive reports for management, detailing operational effectiveness and areas for improvement.
Information Technology Technician
6/1/2011 - 2/1/2015

Managed the control, configuration, and maintenance of IT assets including printers and computers. Handled user account configuration and oversaw network administration and monitoring. Conducted training sessions for employees to ensure effective use of the company's systems.
Technician Level II
6/1/2011 - 2/1/2015

Developed proficiency in implementing access control systems and electronic security systems, including CCTV and alarm systems. Conducted extensive training sessions for external users on the utilization of access control systems and CCTV. Monitored the functionality of implemented systems to ensure optimal performance. Gained experience in configuring, testing, and maintaining electronic security equipment such as DVR/NVRs, cameras, alarm panels, sensors, and related devices. Conducted preventive technical visits to maintain system integrity and functionality.
Credit Recovery Agent
8/1/2008 - 4/1/2011

Excelled in managing debt collection for mobile phone plans, internet, and TV subscriptions. Effectively negotiated debts, facilitating installment payments or lump sum settlements while applying applicable charges and discounts. Demonstrated attention to detail and persistence by ensuring the timely resend of collection letters, contributing to overall debt recovery efforts.