Luiz A.Product Owner
Skills
A graduate in Information Systems with recent experience serving as an Information Technology Operations Manager. Demonstrates expertise in team and project management with a focus on B2B products across various industries, commerce, and service provision. Possesses proficiency in agile methodologies, implementing metrics, prioritization techniques, and engaging in discovery processes.
Product Analyst
10/1/2023 - Present
Acquired expertise in gathering requirements and writing comprehensive user stories and process specifications. Conducted thorough functional tests to ensure software quality and integrity. Efficiently monitored and managed the product backlog to prioritize tasks and features. Facilitated clear and consistent communication with the development team, ensuring alignment with the client's expected outcomes. Operated effectively within the framework of agile Scrum methodology, promoting continuous improvement and iterative progress.Information Technology Operations Manager
1/1/2019 - 2/1/2023
Managed a support team, conducting thorough surveys and performance analyses to optimize efficiency and service quality. Oversaw the project and implementation sector, ensuring successful project delivery and adherence to timelines. Provided support to the analysis sector, aiding in the thorough examination and interpretation of data. Collaborated with the development sector to facilitate seamless integration and functionality within projects. Assisted the commercial and quality sector, contributing to the enhancement of commercial strategies and quality assurance processes.Systems Support Coordinator
1/1/2018 - 12/1/2018
Managed a team specializing in ERP system support, demonstrating leadership in coordinating tasks and resources to ensure timely resolution of system-related issues. Developed expertise in various modules within the ERP system, including finance, human resources, and supply chain management. Implemented and optimized support processes to improve efficiency and customer satisfaction. Utilized ticketing systems and incident management tools to track and resolve support requests. Provided training and mentorship to team members, fostering their technical and professional growth. Ensured adherence to service level agreements (SLAs) and maintained high standards of system availability and performance.Technical Support Analyst
1/1/2014 - 12/1/2017
Developed proficiency in providing technical support for ERP systems tailored to industrial and commercial management. Specialized in the implementation and training of systems and work processes, ensuring seamless integration and user adoption. Conducted support sessions both remotely and on-site to address diverse client needs efficiently. Gained expertise in analyzing and testing changes within ERP systems to guarantee functionality and reliability.
Information Systems at Pitagoras College
2014 - 2017
The term "Product Manager" is not an educational institution, instead, it is a job title. If you meant something else or have another query regarding educational institutions, please provide more details. at Product Arena
3/1/2022Scrum Foundation Professional Certificate (SFPC) at CertiProf
3/1/2019
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