Luiz R.QA Engineer
Skills
Quality Assurance Analyst specializing in manual, functional, regression, and exploratory testing. Experienced in creating and documenting test plans. Knowledgeable in using Zephyr (JIRA) for test management. Basic understanding of test automation tools such as Selenium, Cypress, and Postman. Holds basic proficiency in English.
Test/QA Analyst
6/1/2021 - 10/1/2022
Developed proficiency in elaboration and documentation of test plans using Zephyr integrated with JIRA. Conducted extensive manual, functional, regression, and exploratory testing to ensure software quality and performance.User Support Technician Helpdesk
12/1/2016 - 6/1/2021
Developed expertise in customer service and partner support, ensuring high levels of satisfaction and effective resolution of issues. Gained significant experience in monitoring and managing assets to maintain operational efficiency and reliability. Demonstrated ability to prepare and update detailed work instruction documents, enhancing procedural clarity and consistency in team operations.Technical Support Analyst
8/1/2016 - 12/1/2016
Developed expertise in customer service, preparing customized reports, and conducting thorough testing for the validation of bug fixes and new system features. Demonstrated proficiency in identifying and correcting failures originating from the database, ensuring system reliability and improved customer satisfaction.
Information Systems at FHO | Hermínio Ometto Foundation
2013 - 2018
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