Experienced systems analyst with a substantial track record in user support, demonstrating notable expertise in embedded technologies, IoT, open-source software, and SaaS tools. Proficient in CRM and ERP systems.

 at University Center of Belo Horizonte
2022 - 2024

TI (Tecnologia da Informação) and ADM (Administração) translate to English as IT (Information Technology) and Business Administration.

 at IFMG stands for "Instituto Federal de Educação, Ciência e Tecnologia de Minas Gerais," which translates to "Federal Institute of Education, Science and Technology of Minas Gerais" in English.
2017 - 2021


4/1/2022 - 1/1/2023

Operated and supported a SAAS environment, ensuring steady performance and reliability. Monitored virtual machines and applied architectural improvements to enhance system efficiency. Executed vulnerability assessments and participated in OKR processes to align team goals with organizational objectives. Leveraged GitOps and CI/CD tools, including Jenkins, to streamline development and deployment pipelines. Managed web services, XML, and APIs to facilitate seamless data exchange and integration.

Oversaw the environment using both Linux and Windows operating systems, ensuring robust system management and maintenance. Applied Kanban and Scrum methodology to optimize workflow and boost project productivity. Utilized various tools such as Postman for API testing, JIRA and Redmine for project tracking, Kibana and Zabbix for monitoring and analytics, and Team for efficient communication and collaboration.


1/1/2019 - 4/1/2022

Developed expertise in user support across chat, email, and phone for proprietary systems, POS, and applications. Conducted detailed analysis of charges and return remittance files. Proficient in configuring Office accounts/groups, administering and maintaining accounts via Active Directory, Office, and internal systems. Managed the creation and analysis of commercial proposals for acquiring and customer homologation. Skilled in constructing SQL queries for data management and analysis. Implemented monitoring solutions using Zabbix and Grafana. Identified and implemented process improvements and resolved flaws in existing processes. Supported Qlikview, Qlik Sense, and Power Decision systems. Applied agile methodologies, including Scrum and Kanban, using Jira and Planner for project management.


1/1/2017 - 12/1/2018

Oversaw the management and maintenance of desktop and notebook systems, ensuring optimal performance and security. Implemented and maintained ERP software, optimizing business processes through efficient system configuration and troubleshooting. Provided comprehensive support for hospital software management, ensuring all applications ran smoothly and met the specific needs of the healthcare environment. Conducted in-person training sessions for staff, enhancing their proficiency and comfort with various software tools and systems. Developed and honed skills in technical support, training, and system administration to ensure seamless technology operations.


1/1/2013 - 12/1/2016

Gained expertise in system portability, focusing on the seamless transition and adaptability of systems across various platforms. Led efforts in the approval and integration of new tracking devices, ensuring they met rigorous standards and compliance requirements. Conducted extensive quality testing in hardware to guarantee performance and reliability. Carried out thorough validations to ensure all systems and devices performed as expected under different conditions. Provided comprehensive training and support services for both B2B and B2C users, ensuring they could effectively utilize the systems and devices.


1/1/2011 - 12/1/2013

Acquired extensive experience in the configuration and approval of vehicle tracking systems, demonstrating technical proficiency with various GPS tracker models. Leveraged deep understanding of telematics to ensure accurate data collection and transmission. Developed skills in using real-time tracking software platforms and integrating tracker data into centralized fleet management systems. Conducted rigorous testing and quality assurance to validate tracker performance and compliance with regulatory standards. Collaborated with hardware and software teams to troubleshoot and resolve technical issues, enhancing overall system reliability. Utilized tools and frameworks such as APIs for seamless data integration, and ensured proper documentation for configuration processes and approval protocols.

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