Raphael R.

IT Operations Specialist

IT Assistant
4/1/2018 - Present

Acquired comprehensive expertise in the assembly and maintenance of computers, as well as printer maintenance. Developed proficiency in telephony systems and network infrastructure, including cabling. Provided robust infrastructure support and help desk services, ensuring seamless IT operations and user support. Managed backup solutions and demonstrated strong server management capabilities. Gained extensive experience in ERP systems, specifically in SQL support and database management, with a focus on supporting the Globus system.

IT Intern
4/1/2016 - 4/1/2018

Developed expertise in the assembly and maintenance of computers, printers, telephony, networks, and cabling. Provided robust support for infrastructure, including help desk and backup management. Gained proficiency in server management and ERP systems, with a strong focus on SQL support and management. Acquired in-depth knowledge of database maintenance and delivered effective support for the globus system.

Intern
9/1/2014 - 4/1/2016

Developed extensive knowledge in the assembly and maintenance of computers, along with the maintenance of printers, telephony, networks, and cabling. Provided comprehensive infrastructure support and performed help desk duties, ensuring efficient issue resolution. Gained expertise in backup management, server administration, and ERP management. Acquired proficiency in SQL support and management, including database administration. Delivered support for the Globus system, ensuring smooth operation and user assistance.

Computer Science at Paulista University
2022 - 2026

Analysis and Development of Systems at Italo Brazilian University Center
2016 - 2018