Highly motivated Product Owner dedicated to continuous skill development and professional growth. Experienced in system implementation, thorough documentation, robust support, and adept problem-solving.

Technology in Systems Analysis and Development

Digital Solutions Analyst and Digital Strategy Analyst


6/1/2021 - 11/1/2022

Responsible for curating virtual agent (AGV) processes and maintaining the functionality of robot speech flows, ensuring continuous and active service delivery. Developed and optimized service flows, followed by extensive testing and approval to guarantee system efficiency. Conducted daily status checks of WhatsApp robots, ensuring their proper operation, and compiled comprehensive daily reports to outline results and performance metrics.


5/1/2017 - 2/1/2018

Executed functional documentation for integrated systems, providing detailed and comprehensive descriptions of system functionalities and workflows. Delivered continuous support to the technology departments of clients, addressing concerns and implementing solutions to optimize system performance. Coordinated alignment of processes and facilitated meetings to design and streamline the integration process, ensuring that all stakeholders were informed and system integration objectives were met efficiently.


4/1/2015 - 9/1/2015

Implemented the PANOPTIKON system at Magneti Marelli Brazil, managing the Brazilian team through the implementation process, including training and user support. Conducted thorough analysis and gathering of requirements, and contributed to systems architecture, providing support to development activities. Developed and executed comprehensive test plans, supported incident resolution, and contributed to system development and documentation. Analyzed data processes and played a key role in the development and documentation of processes to ensure streamlined operations.



1/1/2012 - 12/1/2014

Gained expertise in meeting user demands for the SGH system developed in Delphi and SGHnet developed in .Net. Provided support and documentation for Tasy while mastering BPM process mapping using Bizagi. Excelled in analysis and requirements gathering, contributing to systems architecture and development support. Created comprehensive manuals and conducted training sessions to enhance user proficiency. Developed and executed detailed test plans, offering robust support in incident resolution. Actively participated in the project and development of the SGHnet system, as well as preparing and documenting intricate processes.

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