The Howdy Glossary

Atera is a comprehensive customer support software equipped with remote monitoring and management capabilities that empower IT professionals to oversee events, deploy software updates, and administer backup strategies efficiently through a unified interface. The platform aids in averting system downtime by proactively detecting issues early on and automating maintenance tasks. Additionally, Atera incorporates ticketing systems for managing customer service operations, featuring issue tracking, reporting, and customer portals as part of its help desk functions. Its suite of utilities comprises network discovery, real-time alerts on critical events, and performance metric analysis, contributing to informed decision-making based on actual data instead of speculative scenarios.

Atera was founded by Gil Pekelman in 2010. As the CEO of the company, Pekelman played a crucial role in shaping the vision and direction of the platform, focusing on providing IT professionals with a comprehensive and user-friendly solution for customer support, remote monitoring, and management needs. Under his leadership, Atera has continued to evolve and innovate to meet the changing demands of the IT industry while bringing value to its users.

Atera distinguishes itself from competitors like ConnectWise Automate, SolarWinds RMM (N-able), Kaseya VSA, and NinjaRMM through features such as network discovery to identify devices efficiently; real-time alerts for proactive intervention; performance metric analysis for data-driven decision-making; automation capabilities for maintenance tasks; preventing system downtime; flexible pricing based on per-technician subscriptions rather than per-device models; user-friendly interfaces enhancing navigation experience; robust ticketing systems complemented by reporting tools enabling efficient issue tracking—making it particularly appealing to IT professionals seeking cost-effective scalability. Serving primarily IT professionals responsible for system maintenance as well as managed service providers (MSPs) offering services to their clients or businesses optimizing operations with exceptional support—Atera delivers an integrated solution streamlining operational efficiency across diverse client needs within its competitive landscape.