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Birdeye is a customer experience platform that helps businesses manage online reviews, social media feedback, and customer communications. The software aggregates feedback from various channels into a single dashboard to provide insights for making data-driven decisions. Birdeye lets users monitor their online reputation, send review requests to customers through email or SMS, and even engage directly with customers on platforms like Google My Business and Facebook. In addition to reputation management tools, Birdeye offers survey creation capabilities for gathering direct feedback from customers. The platform analyzes the collected data to help companies improve their products or services based on customer input while also measuring performance against competitors in the market.

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