The Howdy Glossary

Bitrix24 is a comprehensive customer relationship management (CRM) software designed to help users manage interactions with clients and potential clients across functions such as marketing, sales, and service. It offers tools for personalized communication, contact and lead management, email marketing integration, telephony services including VoIP calls, quotes and invoicing systems, project management, and document collaboration through CMS-based communications. Founded by Sergey Rizhikov and Dmitry Valyanov in 2012 with its headquarters in Alexandria, Virginia, Bitrix24 specializes in developing collaborative tools for businesses.

Bitrix24 sets itself apart with unique features that cater to various business needs. These include integrated telephony services for VoIP calls, robust project management capabilities, document collaboration using CMS-based communications, and personalized communication tools for client interactions. Moreover, it provides email marketing integration along with contact and lead management systems plus quotes and invoicing capabilities. This all-encompassing approach supports the diverse requirements of marketing, sales departments within organizations by centralizing key business functions into one platform.

Facing competition from CRM software providers like Salesforce, HubSpot CRM, Zoho CRM, and Microsoft Dynamics 365 which offer similar functionalities aiming to improve business efficiency in client interaction management; Bitrix24 distinguishes itself through its broad feature spectrum that includes telephony services for VoIP calls coupled with seamless project management options. Its holistic approach incorporating user-friendly interfaces alongside affordable pricing plans positions Bitrix24 as a favorable choice among businesses seeking to streamline operations while enhancing customer relationships across different industry sizes from startups to large enterprises.