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Bmc Remedyforce

BMC Remedyforce is a cloud-based IT service management (ITSM) and help desk solution. The platform integrates ITIL-compliant practices with social, mobile, and analytic capabilities to improve customer support performance. It offers features such as incident and problem management, change and release management, knowledge management, service request management, configuration management database (CMDB), asset tracking, service level agreement (SLA) monitoring, self-service portals for end-users and reporting dashboards for managers. BMC Remedyforce also provides automated workflows that can be further customized through its low-code design tools like Flow Designer or Process Builder on the Salesforce platform where it is built.