The Howdy Glossary

BMC Remedyforce is a cloud-based IT service management (ITSM) and help desk solution incorporating ITIL-compliant practices with social, mobile, and analytic capabilities to enhance customer support performance. It includes features like incident and problem management, change and release management, knowledge management, service request management, CMDB, asset tracking, SLA monitoring, self-service portals, and reporting dashboards. Built on the Salesforce platform with customizable automated workflows through low-code design tools like Flow Designer or Process Builder, it aims to empower organizations by streamlining IT services efficiently.

Created by BMC Software—known for its expertise in IT service management solutions—BMC Remedyforce addresses the evolving needs of organizations seeking efficient cloud-based ITSM solutions. The platform integrates various functionalities vital for managing IT services while enhancing operational efficiency. Its foundation on the Salesforce platform provides users with flexibility in accessibility and collaboration along with benefits from scalability and security offered by cloud technologies.

Competitive advantages of BMC Remedyforce include its unique integration of ITIL-compliant practices with social, mobile, and analytic capabilities for improved customer support performance. Its suite of diverse features such as automated workflows customizable through low-code design tools positions it favorably against competitors like ServiceNow, Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, and SysAid. Organizations across industries ranging from small businesses to large enterprises can leverage these functionalities to streamline their operations effectively while benefiting from user-friendly customization options that require minimal coding expertise.