The Howdy Glossary

Dialpad is a cloud-based business phone system that leverages VoIP technology to provide voice, video, messaging, and conference calling services. It integrates seamlessly with productivity suites like G Suite and Office 365, offering AI-powered telephony features such as real-time call transcription and advanced call center capabilities like call routing and agent management. The platform's addition of Dialpad Contact Center further enhances its offerings, serving as a comprehensive contact center solution for businesses.

The company was founded in 2011 by Craig Walker, John Rector, and Brian Peterson. Since its inception, Dialpad has established itself as a prominent player in the cloud-based communication market. Its competitors include other VoIP service providers like RingCentral, 8x8, Vonage Business, and Zoom Phone. These companies offer similar services but vary in strengths such as integration capabilities and unique features.

Dialpad differentiates itself through robust AI technology enabling real-time call transcription and insights that enhance user experience. Its seamless integration with G Suite and Office 365 provides a unified communication environment within existing productivity tools. With comprehensive features including video conferencing, messaging, conference calling capabilities, and the recently launched Dialpad Contact Center catering to advanced contact center needs; Dialpad stands out for its innovation and user-centric design aimed at modern enterprises of varying sizes across different industries.