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Dialpad is a cloud-based business phone system that operates using voice over Internet Protocol (VoIP) technology. The platform offers voice, video, messaging, and conference calling capabilities. Dialpad integrates with G Suite and Office 365 to provide an AI-powered telephony service that can transcribe calls in real-time. It also supports call center configurations through its call routing options and agent management features. As of September 2021, Dialpad has expanded its functionality with a new contact center solution called Dialpad Contact Center.

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