The Howdy Glossary

EasyVista is a customer support software designed to enhance IT, human resources, facilities management, and other departmental processes through automation tools for service requests, ticketing systems, self-service portals, knowledge bases, and reporting functions. With a user-friendly interface that allows workflow creation without coding skills and robust incident and change management capabilities, it addresses the need for efficient issue resolution and process handling. The low-code/no-code design approach enables IT teams to adapt swiftly to business demands without requiring specialized programming expertise.

Founded in 1988 by Sylvain Gauthier and Jamal Labed in New York City, EasyVista was created with the vision of empowering organizations to improve their service delivery through innovative IT solutions. It simplifies operational tasks while enhancing efficiency and driving customer satisfaction. EasyVista's platform offers comprehensive features catered specifically for various departmental operations by automating service requests and providing user-friendly interfaces for workflow creation.

In a competitive market with rivals such as ServiceNow, BMC Helix, Cherwell Service Management, Ivanti Service Manager, and Freshservice offering similar functionalities like IT service management and self-service portals; EasyVista stands out due to its intuitive interface requiring no coding expertise. Its focus on incident management ensures prompt issue resolution while its low-code/no-code philosophy allows swift adaptation to evolving business needs. This flexibility positions EasyVista as a sophisticated solution suitable for organizations aiming to streamline processes across various functions efficiently.