Glossary/Customer Support/Groove

Groove

Groove is a customer support platform designed to help businesses manage and streamline their customer service operations. It offers features such as shared inboxes, ticketing systems, knowledge bases, and reporting tools to improve communication and efficiency in handling customer inquiries.

Top 5*Customer Support

Howdy Network Rank

Howdy Network Rank#6

Top 5*

15.6%

Chatbot

14.2%

Salesforce Crm

14.0%

Salesforce Service Cloud

10.4%

Axios Assyst

5.5%

Servicenow

40.4%

Others

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*Survey of over 20,000+ Howdy Professionals

How the Howdy Network Rank Works

The Howdy Network is an international database of 250,000 developers, digital architects, and tech industry professionals. Discover the top 1% of vetted LatAm talent and sort by relevant experience, skills, and tools to find the most qualified candidates.

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About Groove

Groove was created in 2011 to address the need for a more efficient and user-friendly customer support platform. It aimed to simplify customer service processes for small businesses by providing tools like shared inboxes, ticketing systems, and knowledge bases.

Groove's strengths include its user-friendly interface, robust reporting tools, and effective collaboration features. Weaknesses may involve limited advanced customization and integrations compared to larger platforms. Competitors include Zendesk, Freshdesk, and Help Scout.

How to hire

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How to hire a Groove expert

A Groove expert must have skills in managing shared inboxes, configuring ticketing systems, creating and maintaining knowledge bases, and generating and analyzing reports. Proficiency in integrating Groove with other tools and platforms is also essential.

USA

$97K

$127K

$224K

Employer Cost

$54K

$73K

$127K

Employer Cost

$Howdy savings: $97K

Benefits + Taxes + Fees

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*Estimations are based on information from Glassdoor, salary.com and live Howdy data.