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Helpy is a customer support software for managing communication between businesses and their clients. It is an open-source and cloud-based platform that offers a ticketing system, knowledge base creation tool, community building capabilities, and multi-channel communication support. Helpy utilizes machine learning to provide automated responses to common queries, freeing up human agents to focus on more complex issues. The software also features performance analytics and reporting tools for evaluating the efficiency of the support team's activities.