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Intercom is a customer support software with live chat and messaging features that help businesses connect with customers. The platform offers tools for managing interactions through email campaigns, in-app messages, knowledgebase content, and the automation of customer support processes. Intercom's key features include real-time conversations, customizable chatbots to handle initial queries before connecting users with a live support agent when needed, as well as detailed visitor behavior analysis. Intercom can integrate directly into web and mobile applications or be used on standalone websites.