The Howdy Glossary

iSupport is an adaptable customer support software solution created by iSupport Software, offering functionalities like incident, problem, change, release, and knowledge management. It features self-service portals for customers, SLA monitoring, live chat, email integration, and mobile support for ticket submission and tracking. Its robust customization options allow organizations to adapt the software to their unique requirements without extensive coding knowledge. iSupport can be deployed on-premises or accessed through the cloud.

The software stands out due to its comprehensive suite of management functionalities and robust customization capabilities that set it apart from competitors such as ServiceNow, Zendesk, Freshdesk Salesforce Service Cloud, and Jira Service Management. These competitors also provide a range of customer support solutions but differ in focus areas and strengths. iSupport’s ability to offer flexibility in deployment—whether on-premises or cloud-based—and a high level of personalization without advanced programming skills makes it distinct in the market.

Organizations of various sizes and industries looking to enhance their customer support operations can benefit from using iSupport. It caters specifically to customer support teams, IT departments, service desk personnel aiming to optimize incident handling alongside other management processes. Businesses seeking customizable software with flexible deployment options will find iSupport particularly suitable for their needs due to its all-encompassing approach combining several key functionalities within one integrative platform designed to improve overall user experience while enhancing operational efficiency.