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iSupport is a customer support software. The platform offers incident, problem, change, release, and knowledge management as well as self-service portals for customers. iSupport also provides SLA (Service Level Agreement) monitoring and reporting capabilities. Its features include live chat and email integration along with mobile support for ticket submission and tracking. The solution is known for its customization options that enable organizations to tailor the software to their specific needs without requiring extensive coding skills. In addition, iSupport can be implemented on-premises or accessed through the cloud deployment model.