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Khoros Care

Khoros Care is a customer support software for digital channels. It combines social media management, messaging apps, and community tools to help businesses engage with customers across various platforms. Khoros Care allows agents to monitor conversations in real-time, prioritize inquiries based on urgency or sentiment analysis, and collaborate within the system. Its unified interface lets agents respond efficiently while providing a personalized experience that aligns with the company's brand guidelines. The platform also offers analytics for performance tracking and insights into customer behavior patterns.

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