The Howdy Glossary

Khoros Care integrates social media management, messaging apps, and community tools into a comprehensive customer support software. This platform allows businesses to engage with customers across multiple digital channels effectively. Agents can monitor conversations, prioritize inquiries based on urgency or sentiment analysis, collaborate internally, and provide personalized responses that align with company brand guidelines. Khoros Care also offers performance analytics and insights into customer behavior patterns to help improve decision-making and enhance overall customer satisfaction.

Developed by Khoros—a company born from the merger of Lithium Technologies and Spredfast—Khoros Care aims to streamline customer support operations through its unified interface. It was specifically designed to help businesses manage their digital engagement efficiently by offering real-time conversation monitoring, priority handling features, collaboration tools for agents, and robust analytics capabilities. The platform’s integration of diverse tools within a single system seeks to optimize engagement efforts while providing valuable data-driven insights for better strategy formulation.

Khoros Care stands out in the competitive landscape of customer support software due to its all-in-one solution that incorporates social media management, messaging apps, and community tools. Its real-time monitoring capabilities combined with intelligent inquiry prioritization based on sentiment analysis empower agents to deliver personalized experiences consistently. Alongside strong internal collaboration features and comprehensive analytics for tracking performance metrics and understanding customer behavior patterns, Khoros Care offers businesses a robust toolset aimed at enhancing client engagement strategies effectively across various digital platforms.