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Kustomer is a customer service platform that lets businesses communicate with clients across various channels — including email, chat, social media, and phone. The support software uses AI to automate responses and repetitive tasks. It also integrates customer purchase and interaction history data for better context when addressing inquiries or issues. Kustomer's interface allows agents to manage conversations efficiently while providing a personalized experience at scale using tools like automated routing based on agent skills or previous interactions with the client.

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