The Howdy Glossary

RCML is a specialized markup language tailored for creating interactive voice response (IVR) systems using the VoiceXML framework. Developed by RingCentral, a leading cloud-based communication and collaboration platform, RCML enhances VoiceXML by introducing advanced features such as expanded support for speech recognition and synthesis technologies and increased options for customizing metadata. These enhancements enable developers to design more sophisticated and user-friendly telephony applications that can efficiently understand and execute spoken language commands.

One of the standout features of RCML is its additional metadata customization options, which provide developers with greater flexibility in tailoring their telephony applications. Furthermore, RCML extends capabilities in speech recognition and synthesis, significantly improving the system's ability to understand and generate spoken language. This added functionality offers higher interactivity and customization potential compared to traditional VoiceXML solutions. These unique attributes set RCML apart from other IVR development tools on the market, including proprietary platforms like Twilio and Amazon Connect.

RCML targets developers looking to build customized IVR solutions within the VoiceXML framework that effectively process spoken commands. Organizations aiming to enhance their communication processes with advanced IVR capabilities can leverage RCML's superior metadata customization options and extended speech technology support to create more intuitive telephony applications. By focusing on these enhancements, RCML empowers businesses across various industries to optimize their telephony systems, delivering exceptional user experiences while streamlining communication channels with their users.