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Ringcentral Contact Center

RingCentral Contact Center is a customer support software. The platform allows businesses to manage communication with customers across various channels, including voice, email, chat messages, and social media. It provides call routing features that can optimize efficiency and improve customer experiences by directing calls to the most appropriate agents based on pre-set criteria like skills or previous interactions. RingCentral Contact Center also offers real-time analytics to monitor performance metrics and ensure service level agreements are met. Additionally, it includes integration capabilities with other business applications like CRM systems.

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