The Howdy Glossary

UJET is a cloud-based customer support software designed for call centers, contact centers, and help desks. It integrates voice, messaging, and reporting features into a single platform to streamline customer service operations. Founded in 2015 by Anand Janefalkar, UJET aims to simplify and enhance customer support through a unified solution that adapts seamlessly to various tech environments via an open API.

The platform stands out due to its combination of voice and messaging capabilities in one interface, robust reporting functionalities for analyzing customer interactions, and adaptability facilitated by the open API. These features make UJET a comprehensive and customizable solution for businesses seeking efficient customer support operations. In a competitive landscape with rivals like Zendesk, Freshdesk, and Genesys—each offering unique strengths—UJET's holistic approach sets it apart.

UJET targets organizations running call centers and help desks looking to improve their support services. The software's user-friendly interface offers flexibility through customizable features that cater to diverse tech environments. Its focus on combining multiple communication channels with deep analytical tools distinguishes it as an innovative leader in the market. By providing versatile solutions tailored to optimizing customer interactions across industries, UJET maintains its edge over competitors while continuing its commitment to innovation and user-centric design.