The Howdy Glossary

vTiger CRM is a comprehensive customer relationship management software that combines sales automation, marketing automation, and support functionalities into one integrated platform. It offers tools for managing contacts, tracking sales opportunities, generating quotes and invoices, handling support tickets, and includes project management features. The software was created by developers who initially forked the SugarCRM project to develop their version of a CRM system. Over time, the open-source community has significantly contributed to its development.

vTiger CRM is designed to streamline and optimize customer relationship management processes for businesses of all sizes. By offering tools for managing contacts, tracking sales opportunities, creating quotes and invoices, handling support tickets, and integrating project management features within a single platform, vTiger aims to enhance organizational efficiency. This cohesive approach helps improve customer relationships and drives overall business growth by centralizing various business processes into one system.

Facing competition from established players like Salesforce, HubSpot CRM, Zoho CRM, and Microsoft Dynamics 365. vTiger distinguishes itself with its unified solution that combines multiple functionalities such as sales automation, marketing automation, customer support management along with project management features within a singular platform. Its open-source nature allows flexibility in customization tailored to specific business needs without proprietary limitations—making it adaptable for diverse industries while supporting comprehensive customer interaction seamlessly.