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Yonyx is a customer support software with self-service and agent-assisted resources. The platform lets companies create interactive decision tree-driven guides that help customers find solutions to problems on their own. This reduces the need for human intervention or back-and-forth communication. Yonyx integrates multimedia elements into its system, like videos and images, to provide more engaging experiences. It also includes support for multiple languages, which can be helpful for global enterprises dealing with diverse customer bases. The software's analytics track user interaction patterns and issues resolved through the system, allowing businesses to improve content based on real-time performance data.