BMC Helix ITSM is an IT service management solution that helps organizations streamline and automate their IT processes. It offers capabilities such as incident management, problem management, change management, and asset management to improve service delivery and reduce operational costs.
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About Bmc Helix Itsm
BMC Helix ITSM was developed by BMC Software to provide a comprehensive IT service management solution. It evolved from earlier BMC products, incorporating advanced features to meet the growing needs of IT organizations. The platform aimed to streamline IT operations, enhance service delivery, and reduce costs through automation and improved process management.
Strengths of BMC Helix ITSM include robust automation, comprehensive ITIL support, and scalability. Weaknesses may involve complexity in initial setup and higher costs compared to some alternatives. Competitors include ServiceNow, Cherwell Service Management, and Ivanti ITSM.
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How to hire a Bmc Helix Itsm expert
A BMC Helix ITSM expert must have skills in ITIL processes, familiarity with BMC Remedy platform, proficiency in scripting and automation, knowledge of database management (SQL), and experience with REST APIs for integrations.
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