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Freshchat

Freshchat is a customer support software with features for live chat, automation, and AI across web, mobile app, and social messaging platforms. The platform offers tools like chatbots to handle initial queries and route conversations based on predefined rules or user attributes. Freshchat also provides real-time analytics to track user engagement across different channels. In addition to support functions, the software can collect customer feedback through surveys integrated into the chat window interface.

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