Hiver is a customer support software specifically tailored for Gmail, facilitating shared inboxes to enable collaborative email management among team members. It incorporates features such as email delegation, collision alerts to prevent duplicate responses, and detailed team performance analytics. Additionally, Hiver integrates task management directly into the Gmail workflow to boost productivity and efficiency for customer support teams.
Founded in 2011 by Niraj Ranjan Rout and Nitesh Nandy, Hiver was developed with the intention of enhancing team collaboration within Gmail. Its unique offerings include shared inboxes for managing emails collaboratively, capabilities for efficient task assignment through email delegation, and collision alerts. The platform also tracks team performance through comprehensive analytics and merges task management seamlessly into the Gmail interface.
In the competitive landscape, Hiver's main rivals include Front, Gmelius, and Streak—each offering shared inboxes and collaboration features within Gmail but with varying focuses. While Front emphasizes real-time chat and mentions for teamwork enhancement, Gmelius leans towards workflow automation tools ideal for productivity boosts. Streak integrates CRM functionalities prioritizing client relationship management alongside email collaboration. What sets Hiver apart is its seamless integration with Gmail that ensures a familiar user environment coupled with strong collaborative features like shared inboxes and detailed performance analytics designed to optimize customer support operations directly within the Gmail ecosystem.
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