Hiver

Hiver was created in 2011 to improve email collaboration for teams. It integrated with Gmail to help manage shared inboxes and streamline customer support processes. The goal was to enhance efficiency and improve response times by allowing teams to collaborate directly within their email interface.

Strengths of Hiver included seamless integration with Gmail, ease of use, and improved team collaboration. Weaknesses involved limited functionality outside of Gmail and potential scalability issues for larger organizations. Competitors included Zendesk, Freshdesk, and Help Scout.

A Hiver expert must have strong proficiency in Gmail, understanding of email management systems, experience with shared inboxes, and familiarity with task assignment and tracking features. They should also be adept at configuring Hiver settings and optimizing workflows for team collaboration.