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Jira Service Desk

Jira Service Desk is a customer support software for IT, operations, and business teams. Built on Atlassian's Jira platform, it integrates service requests with incident tracking and change management to improve the efficiency of ticketing systems. Jira Service Desk includes features like automation rules to streamline workflows, customizable queues for categorizing tickets, real-time reporting on performance metrics through live dashboards and the ability to create a knowledge base for self-service options.