The Howdy Glossary

Freshdesk is a customer support software designed to help businesses manage and centralize their customer interactions through various tools and features. These include ticketing systems, self-service options, reporting tools, and automation capabilities across multiple communication channels like email, phone calls, websites, and social media platforms. The platform also offers multilingual support to cater to global businesses' needs.

Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshdesk has grown into a widely used platform for enhancing the customer support process. It integrates seamlessly with different communication channels to provide a cohesive experience for both customers and agents. Features like automation workflows and canned responses help improve productivity by allowing agents to resolve issues more efficiently. The self-service options and detailed reporting tools further contribute to an enhanced customer support experience.

Freshdesk faces competition from other providers such as Zendesk, Salesforce Service Cloud, Help Scout, Intercom, and HubSpot Service Hub. Despite this competition, Freshdesk distinguishes itself through its multilingual capabilities, seamless channel integration, robust automation features, user-friendly interface, comprehensive reporting tools, and self-service options. These elements collectively make Freshdesk an effective tool for businesses of all sizes aiming to streamline their customer support operations while serving a diverse global audience efficiently.