The Howdy Glossary

Natterbox is a Voice Over Internet Protocol (VoIP) software that integrates with Salesforce to enhance telephony services, focusing on personalizing customer interactions through features like voice recording, analytics, Click-to-Dial capabilities, and AI-driven call routing. Founded in 2010 by Neil Hammerton and Neil Burgess, the company aims to revolutionize business communication, improving sales productivity and customer service efficiency across various industries by leveraging technology. Natterbox also supports compliance with data protection regulations by securely storing call recordings within Salesforce for easy access and transparent deletion.

Natterbox distinguishes itself from competitors such as RingCentral, 8x8, Vonage, and Avaya through its seamless integration with Salesforce, enabling personalized customer interactions that improve operational efficiency. Unique features like advanced analytics and AI-driven call routing support enhanced sales productivity while ensuring compliance with data protection laws via secure storage of call recordings within the CRM platform. These differentiators position Natterbox as a leader in providing tailored telephony services designed to optimize customer satisfaction and streamline communication processes.

Natterbox caters to businesses of all sizes that use Salesforce as their primary CRM platform and seek efficient communication solutions that enhance customer service. The platform is ideal for sales teams and customer service representatives who frequently engage in telephone interactions. It enables these professionals to deliver personalized service while maintaining data security standards crucial for regulatory compliance. By prioritizing efficient communication processes and robust integration capabilities within Salesforce, Natterbox helps businesses drive sales growth and improve overall customer experience.