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Zoho Desk

Zoho Desk is a customer support software. The platform lets companies manage customer interactions across multiple channels from a single interface. It offers tools for ticketing, automating tasks, monitoring the team’s performance, and providing contextual information on customers and their support history. Zoho Desk also includes features such as self-service options for customers through a knowledge base system with AI-powered search capabilities that predict what users may be looking for and suggest relevant articles.

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