The Howdy Glossary

Epicor Service Management is a robust customer support software crafted for service-oriented businesses, seamlessly integrating with Epicor's ERP systems. It automates scheduling, dispatching, and real-time resource tracking to boost operational efficiency. The software features comprehensive inventory management to ensure technicians have necessary parts during service calls and provides a mobile interface for field workers to receive assignments and update job statuses on-site. Additionally, its reporting tools analyze performance data to support informed decision-making in service activities.

Developed by Epicor Software Corporation, this solution caters to sectors such as manufacturing, distribution, retail, and services. By integrating with Epicor’s suite of software solutions, it aims to optimize the operations of service-oriented businesses. Epicor Service Management enhances customer support processes through timely access to crucial information and streamlines various facets like resource tracking and inventory management while providing mobile capabilities for field workers.

Competing against platforms like Salesforce Service Cloud, ServiceMax, FieldAware, and SAP Field Service Management, Epicor distinguishes itself with unrivaled ERP integration. This facilitates real-time access to critical data needed for decision-making while ensuring smooth automated scheduling and dispatching processes. Its robust inventory management ensures that technicians are well-equipped during service calls without delays due to part shortages. The mobile interface aids efficient communication among field workers while reporting tools provide detailed performance analysis to drive continuous improvement in service delivery. These elements collectively position Epicor Service Management as an efficient solution tailored for optimizing operations in the service industry.