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TOPdesk is a customer support software for IT, facilities management, HR and other service departments. The platform offers features like incident and problem management, change management processes, handling service requests, managing assets and inventory control. TOPdesk provides a self-service portal where employees can report issues or request services. With its ticketing system at the core of its functionalities, it allows tracking progress on tasks while controlling workflows through automation options. The software also included integrated knowledge base tools that help employees solve common problems without engaging with the service desk directly. Additionally, TOPdesk offers reporting capabilities to analyze performance trends that emerge from service delivery data over time.