Epicor CRM was developed as part of Epicor Software Corporation's suite of enterprise solutions to address the growing need for businesses to manage customer relationships effectively. It evolved over time to integrate with Epicor's ERP systems, providing a comprehensive approach to customer management. The software aimed to enhance sales, marketing, and customer service functions within organizations.
Epicor CRM
Epicor CRM is a customer relationship management software designed to help businesses manage customer interactions, streamline sales processes, and enhance customer satisfaction. It provides tools for sales automation, marketing management, customer service, and analytics to improve customer engagement and drive business growth.
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About Epicor CRM
Epicor CRM's strengths included seamless integration with Epicor ERP, robust customization options, and comprehensive customer management features. Its weaknesses involved a steep learning curve and limited third-party integrations. Competitors included Salesforce, Microsoft Dynamics 365, and SAP CRM.
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How to hire a Epicor CRM expert
An Epicor CRM expert must have skills in ERP integration, data management, and customization within the Epicor environment. Proficiency in SQL for database management, familiarity with Epicor's API for system integrations, and experience with CRM analytics and reporting tools are essential. Understanding of workflow automation and user interface configuration is also important.
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