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Oracle Service Cloud (Rightnow)

Oracle Service Cloud, formerly known as RightNow, is a cloud-based customer service software. The platform offers tools for improving customer interactions across web, social and contact center channels. Oracle Service Cloud solutions include case management, knowledgebase management for both customers and employees, incident tracking, account and contact management, workflow automation processes to streamline operations and self-service capabilities to provide customers with immediate assistance without human intervention.

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