The Howdy Glossary

SaaS Help Desk supports customer service teams by organizing and resolving inquiries. The software typically offers features like ticket tracking, knowledge base management, live chat for instant support, analytics for performance tracking, and automation to help prioritize and categorize service requests. Being a cloud-based platform means that the software is generally more flexible in terms of accessing information from anywhere with an internet connection. These platforms are typically subscription-based and don't require installation or maintenance on the client's part. Solutions in this category include Zendesk, Freshdesk, Intercom, LiveAgent and many others.