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Servicenow It Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery. It offers tools for incident, problem, change, request, and asset management, enhancing efficiency and improving service quality by providing a unified interface for managing IT services.

About Servicenow It Service Management

ServiceNow IT Service Management was created in 2003 to address the inefficiencies in traditional IT service delivery. It aimed to automate and streamline IT processes, providing a unified platform for managing incidents, problems, changes, requests, and assets. The platform evolved to offer comprehensive tools that enhanced efficiency and improved service quality across organizations.

Strengths of ServiceNow IT Service Management include comprehensive functionality, scalability, and strong automation capabilities. Weaknesses may involve high costs and complexity in implementation. Competitors include BMC Helix, Cherwell, and Jira Service Management.

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How to hire a Servicenow It Service Management expert

A ServiceNow IT Service Management expert must have skills in scripting languages like JavaScript, familiarity with web technologies such as HTML and CSS, proficiency in ServiceNow platform configuration and customization, understanding of ITIL processes, and experience with REST/SOAP APIs for integrations.

*Estimations are based on information from Glassdoor, salary.com and live Howdy data.

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