The Howdy Glossary

Zammad is an open-source customer support and ticketing system. The platform can integrate with multiple communication channels, including email, telephone, chat, as well as social media. With Zammad, users can centralize all incoming requests into a single interface and manage them within the software's integrated environment. It features automated ticket assignment and prioritization systems that use machine learning to categorize tickets. The software also provides comprehensive reporting capabilities for analyzing support performance and trends.