Solarwinds Service Desk, originally known as Samanage, was created in 2007 to provide a comprehensive IT service management solution. It aimed to simplify and improve IT support processes through cloud-based tools. SolarWinds acquired Samanage in 2019, rebranding it as Solarwinds Service Desk to integrate it into their suite of IT management products.
Solarwinds Service Desk
Solarwinds Service Desk is a cloud-based IT service management (ITSM) solution designed to streamline service delivery and support. It offers features such as incident management, problem management, change management, asset management, and a self-service portal to improve efficiency and user satisfaction.
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About Solarwinds Service Desk
Strengths of Solarwinds Service Desk include its comprehensive ITSM features, user-friendly interface, and strong integration capabilities. Weaknesses may involve occasional performance issues and a learning curve for new users. Competitors include ServiceNow, Zendesk, Freshservice, and BMC Helix.
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How to hire a Solarwinds Service Desk expert
A Solarwinds Service Desk expert must have skills in IT service management (ITSM), familiarity with incident, problem, and change management processes, proficiency in using and configuring the Solarwinds platform, knowledge of API integrations, and experience with asset management and reporting tools.
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